How do I place an order?
You can actually order directly from our website: https://empirerolling.com/. We accept most forms of payment and we will promptly send your order to you. Alternatively, we are in most smoke shops. If your local smoke shop does not carry our products be sure to let them know. You can have them email us or you can send us their information and we will reach out on your behalf.
How old do I have to be to purchase your product?
Underage sale of our product is not permitted. You must be 18 years or older to purchase our product. Please note that adult signature required for delivery.
When will my product get to me?
Your order will be sent out within 48 hours excluding weekends and holidays and it will take 3-5 business days to get to you excluding international shipments. Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Thank you for your patience.
Is there a tracking number with my order?
No unless you have ordered an Empire Box or more. If you ordered a box or more you will receive tracking as soon as your order is shipped.
Do you ship internationally?
Yes we do, however we require that you pay for shipping. We suggest that you order in bulk to avoid paying repeat shipping fees.
Important: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian orders.
How long does the product take to get to me?
Typically shipping takes 3-5 days unless there is a delay from the carrier from weather, peak seasons, ext.
Is the product ok to smoke?
YES of course! Our product is created with a connoisseur in mind. The notes are created from all natural ingredients.
What are the ingredients?
The ingredients are simple: vegetable paper, non-toxic vegetable oil coloring, and organic sugar glue. That's it.
Do you provide refunds or some sort of guarantee?
We guarantee your satisfaction with all of our products. If you are not satisfied let us know and we will refund you the money and you can keep the product. No questions asked.
Do you do wholesale orders?
Yes, we do wholesale orders. Send us an email at firstname.lastname@example.org for more information.
Is there cheaper pricing than the wholesale option on the website?
We do offer cheaper pricing however you must place a minimum order of over 5 or 10 boxes. If this is you; contact email@example.com
Do you offer drop shipping?
No we unfortunately don't offer drop shipping. We do however have plenty of wholesale options for any sized business. In addition we have an ambassador program that allows you to get paid up to 15% off of every sale! Check out our ambassador page here.
Do I need to provide my Business Tax ID?
Yes, we require your Business Tax ID, failure to include Business Tax ID could result in becoming a blacklisted reseller.
Anything else I should know?
Purchasing as a wholesale reseller from us means you are an extension of our business. Please act ethically on our behalf selling the papers.
Most importantly by purchasing from us you agree to our Minimum Advertised Pricing (MAP) of $3.30 a pack in stores and $4.15 online. If you do not follow our MAP pricing policy you will immediately be blacklisted and will no longer sell our product.
Thank you so much for becoming a wholesaler we hope to have a successful long term relationship with you.
Do you accept Western Union, Checks, or Money order?
Unfortunately we do not accept any of these payment methods. Purchases can be made conveniently online with our simple website.
Still have questions? Email us at: Empirerolling@gmail.com